Designing Service Machines
Translating Principles of System Science to Service Design - ebook (ePub)
Ram Babu Roy (Auteur), Paul Lillrank (Auteur), Sreekanth V. K. (Auteur), Paulus Torkki (Auteur)
This book presents a general conceptual framework to translate principles of system science and engineering to service design. Services are co-created immaterial, heterogeneous, and perishable state changes. A service system includes the intended...
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Format
ebook (ePub)
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Editeur
Springer Vienne
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Parution
29/06/2018