Exceptional Customer Service
Exceed Customer Expectations to Build Loyalty & Boost Profits - ebook (ePub)
Lisa Ford (Auteur), David McNair (Auteur), William Perry (Auteur), Tony Hsieh (Préface)
When the going's tough, companies that survive will be those that build the greatest loyalty-by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and...
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Format
ebook (ePub)
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Editeur
Adams Media
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Parution
18/08/2009